Frequently Asked Questions







What forms of payment do you accept?



We accept Paypal, Credit Cards and Money Orders.







When will my order be mailed?



Most orders are mailed within 48 hours (two business days) after payment is received. If this is a custom order however it may take up to two weeks to complete the order.







What if my order is not correct?



Accidents can happen... Hopefully this will never happen, but if your items arrives incorrect, please keep all original packaging materials and and items send us an email.







How do I return an item?



We will always accept returns that meet the following requirements; otherwise, they will be returned to sender: Goods must be returned within 7 calendar days of receipt. Check your order when it arrives! Goods must be accompanied by customer name and address. A copy of the invoice is very helpful. Goods must be in original condition. Goods must be packed in a box or heavily padded mailer. We do not accept goods damaged in return shipping. These returns are logged and will not be accepted if they are mailed to us again in different packaging. A 10% restocking fee or minimum $3 handling fee will be charged on all returns or orders cancelled after they have been filled. Return credits will be credited to your credit card, or mailed to you by check if not paid by credit card. We also offer a store credit.







What if the merchandise I ordered was sold out?



We update our web site frequently, but in the event an item was sold out we will offer you an alternative item or refund your money promptly.







How much should I pay?



The amount should be the price of the jewelry/jewelries and the price of shipment depending on type (standard/express) and country. If unsure, please email for enquiries.







What is your delivery time?



Most orders are shipped within one to two days from the day of the order.







Will you ship other than the United States?



Yes, we ship all over the world.







Do I get a discount if I order multiple items?



Sorry we do not offer discounts for ordering multiple items.















Are the pictures shown actual size?



No, there is no way to show actual size on the internet due to the different screen sizes, browsers, and resolutions. Most of the pictures are shown larger than actual size. Email us for enquiries.







How would I know if the bracelets or necklaces would fit my size.



Bracelets and Necklaces comes with extender, hence will fit wrist and neck of all sizes. However, if you do not like the idea of having an extender at the end, please state length when placing an order.







I love your earrings but my ears are not pierced.



State when placing an order and we will change the French hooks or post to clips at an additional charge of $3.







I don't see anything to match my clothing.



I am looking for a matching set.



Email us and we will see what we can do about it. If you have selected a design that is readily available, but not in the color of crystals you want. We might be able to do something. What ever makes our customers happy.







Why is silver not being used in making these jewelries?



Although silver is a semi-precious metal, it tends to tarnish quickly and easily.



More frequent cleaning is required for silver and is therefore not an ideal material for our jewelries. More frequent cleaning means higher chances of damaging these delicate handmade pieces. Our materials are mainly from Japan, metal pieces are highly chromed, tarnish-resistant and some being white and yellow gold plated. They may look similar to many cheap jewelry pieces, but only time will tell.







How do I take care of my jewelries?



We take pride in our work and set high standards in the craftsmanship of jewelry. As with every product its longevity will depend on the care you give it. These are some helpful hints:







1. To maintain the original condition of your jewelry, polish your pieces regularly using a non-abrasive cleaning cloth.







2. When you are not wearing your jewelry, store it in a cool, dry place. Keep your pearl jewelry separate from other jewelry pieces, so other pieces don't scratch the pearls.







3. Never immerse your jewelry in chlorine, salt water, mineral springs, and suntan lotion. Remember, some household cleaners contain chlorine bleach, these will cause discoloration and also loosen the gemstones. Always remove your jewelry before doing household chores, especially when washing dishes.







4. Avoid abrasive cleaners, detergents and commercial jewelry cleaners "dips" especially if the pieces have an oxidized finish. Using harsh polishing cleaners will alter the antique look of your jewelry.







5. If your jewelry contains gemstones or pearls, do not immerse in water, as this can loosen some settings. Never use dips or abrasives cleaners on gemstones.







6. Always read instructions on the side of Jewelry Cleaners and Jewelry Cleaner Machines prior to putting your jewelry in it.







7. Although all pieces are made to the highest quality, do not wear your jewelry to bed, swimming, in the shower or washing dishes.







Caring for Pearl Jewelry



Proper care can preserve and extend the life of pearls. Extreme dryness is damaging; pearls are also sensitive to acids, perspiration, cosmetics, and hair spray. Since they are relatively soft, they can be easily scratched. Do not use a Silver Polishing Cloth with Pearl Jewelry.